Shipping policy

Where we ship from

All orders ship from our warehouse in , United States, and are sent with USPS.

Order processing

Orders are processed within 2 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday begin processing the next business day.

You will receive a confirmation email when you place your order, and a second email with USPS tracking details once your parcel leaves our warehouse. If you have not received tracking after 3 business days, please email us at service@barewalking.com.

Delivery times

Estimated delivery time is 8 to 12 business days after processing. This is the time in transit and is a USPS estimate, not a guarantee.

International orders may take longer than the estimate above, as transit times depend on customs clearance in the destination country and on the local postal service that completes the final delivery.

Shipping cost

Flat rate within the United States. International shipping is calculated at checkout.

Customs duties and import taxes

Orders shipped outside the United States may attract import duties, taxes or customs fees charged by the destination country. These charges are not included in your order total and are the responsibility of the customer. They are set by your local customs authority, and we are unable to predict or control the amount.

If a parcel is refused at customs or returned to us because import charges were not paid, we will refund the cost of the products less the original shipping cost and any return freight charged to us.

Incorrect or incomplete addresses

Please check your shipping address carefully at checkout. Once an order has left our warehouse we are unable to change the delivery address. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment. Reshipping costs are payable by the customer.

Lost, delayed or damaged parcels

If USPS tracking shows no movement for 10 business days, or your parcel arrives damaged, please contact us at service@barewalking.com within 30 days of the shipping date and we will open a claim with the carrier. Photographs of the damaged packaging and item help us resolve claims faster.

Where tracking shows a parcel as delivered but you have not received it, please check with neighbours and your local post office first, then contact us within 7 days so we can investigate with USPS.

We are not responsible for delays caused by customs clearance, carrier backlogs, severe weather, or other events outside our reasonable control.

Contact

Questions about shipping and delivery: service@barewalking.com.