Refund policy
Return window
You have 30 days from the date your order is delivered to request a return.
Condition of returned items
To be eligible for a return, items must be:
- unworn, unwashed and free of marks, odours, pet hair and wear on the outsole
- in their original box, with the box undamaged and all tags and inserts included
- accompanied by proof of purchase
Please try shoes on indoors, on a clean carpeted surface. Shoes showing signs of outdoor wear cannot be accepted. Please do not tape or write on the shoebox — the box is part of the product, and returns arriving in a damaged box may be refused or partially refunded.
How to start a return
Email service@barewalking.com with your order number and the item or items you wish to return. We will reply within 2 business days with a return authorisation and the return address. Returns sent without authorisation may not be processed.
Return shipping costs
- Change of mind, wrong size, or the item does not suit you: return shipping is paid by the customer. We recommend using a tracked service, as we cannot refund a parcel that does not reach us.
- Faulty, damaged or incorrect item: we cover return shipping and will either replace the item or refund you in full, at your choice.
- Original outbound shipping charges are not refunded on change-of-mind returns.
Exchanges
The fastest way to change size is to return the original item for a refund and place a new order. Exchanges follow the same shipping rules as returns: for a change of size, return shipping is paid by the customer, and we ship the replacement .
Refunds
Once your return arrives and passes inspection (usually 2 to 3 business days), we will email you the outcome. Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take a further billing cycle for the refund to appear on your statement.
If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at service@barewalking.com.
Items that cannot be returned
- items marked Final sale or Clearance at the time of purchase
- gift cards
- items returned after the 30-day window
- items returned worn, damaged or incomplete
Cancellations
You may cancel an order at no cost before it ships. Please email us as soon as possible. Once the parcel has left our warehouse, the return process above applies.
Your statutory rights
Nothing in this policy limits rights you have under the consumer law of your own country. In particular:
- Customers in the European Union and the United Kingdom have a statutory right to withdraw from a distance purchase within 14 days of delivery, without giving a reason. Our 30-day policy is longer and applies alongside that right.
- Customers in Australia and New Zealand have guarantees under the Australian Consumer Law and the Consumer Guarantees Act 1993 that cannot be excluded, including remedies for goods that are not of acceptable quality.
- Customers in the United States retain any rights available under applicable state consumer protection law.
Contact
Questions about returns and refunds: service@barewalking.com.